Multi-Platform, Voice-Enabled Chatbot Helping Boost Local Government's Efficiency by Providing Community with Modernized Support Tool


Webinar on November 20th @ 11am PST / 2pm EST

(registrants will get access to the replay)

Learn how Placer County worked with Dito & Google Cloud to develop a "conversational AI" tool  to better service its constituents

When it wanted to go beyond the traditional self-service IVR systems, Placer County worked with the Dito and Google Cloud teams to develop a conversational AI solution that would enable its community to engage in a more interactive, modern, and conversational manner.

Their deployed solution works across multiple voice platforms, such as Google Assistant with Dialogflow, Amazon Alexa, and mobile/web interfaces, to more efficiently support its constituents across a variety of departments and use cases.

Presented by:

  • Ben Palacio, Senior IT Analyst - Enterprise Solutions, @ Placer County
  • Andy Velasquez, Account Executive, State & Local Government @ Google Cloud
  • Tammy Cyphert, Chief Business Offer @ Dito

 

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