Learn how Placer County worked with Dito & Google Cloud to develop a "conversational AI" tool to better service its constituents
When it wanted to go beyond the traditional self-service IVR systems, Placer County worked with the Dito and Google Cloud teams to develop a conversational AI solution that would enable its community to engage in a more interactive, modern, and conversational manner.
Their deployed solution works across multiple voice platforms, such as Google Assistant with Dialogflow, Amazon Alexa, and mobile/web interfaces, to more efficiently support its constituents across a variety of departments and use cases.
- Ben Palacio, Senior IT Analyst - Enterprise Solutions, @ Placer County
- Andy Velasquez, Account Executive, State & Local Government @ Google Cloud
- Tammy Cyphert, Chief Business Offer @ Dito